Frequently Asked Questions
Everything you need to know about bringing Ellie Seattle quality into your home.
What is the typical shipping time for furniture and decor?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks depending on your location and the selected white-glove service.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer international shipping?
Currently, Ellie Seattle ships exclusively within the United States and Canada to ensure the highest level of care and safety for our fragile home products.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Ellie Seattle account to view real-time updates on your delivery.
Are your products sustainably sourced?
Yes, we prioritize partnerships with artisans and manufacturers who use sustainable materials and ethical production methods to create long-lasting pieces for your home.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger furniture purchases.